This agreement is made by and between TOLRA Micro Systems Limited and the Customer:
This agreement is intended to cover any and all Services provided by TOLRA and received by the Customer. This agreement contains the entire understanding between TOLRA and Customer with respect to the Services described in the Order and supersedes all prior agreements, understandings, negotiations and discussions, whether oral or written, between TOLRA and the Customer. The Customer acknowledges and agrees that its entire right relating to TOLRA Services are as set forth in this agreement.
Subject to the terms and conditions of this agreement, TOLRA agrees to provide the Internet hosting services specified in the Order. Subject to Customer's right to terminate this agreement in accordance to Section 4.2 of this agreement, TOLRA may expand or contract the scope of TOLRA services by issuing an amended order form to the Customer in advance of such change.
The initial term of this Agreement is stated in the Order ("Initial Term"). The Initial Term shall not commence until TOLRA accepts the Order from the Customer and until first payment as set out in the Order is made in full by the Customer for Services to be provided during the Initial Term.
Unless terminated by TOLRA or in accordance with Section 4.2 of this Agreement, this Agreement will automatically renew for successive terms of equal length to the Initial Term at the applicable rate and discounts.
The Customer agrees to pay TOLRA, without limitation, for the Services it uses. TOLRA reserves the right to charge the Customer standard hourly rates 1 hour minimum per instance, to cover the resolution of excessive or unusual problems or complaints.
Invoices are emailed to the Customers current billing address as maintained by the Customer in the billing software. Service Fees must be paid by the due date of the invoice.
Customers are fully responsible for ensuring payment of all amounts due are paid on time independently of receiving invoice or billing notifications by email from TOLRA.
In order to cancel a Service contract the Customer must notify TOLRA via the help desk using a billing support ticket, the email address registered within the billing system must be used for all correspondence. A cancellation request must be received at least 10 working days prior to the start of the next billing period. There are no partial refunds or credits for early cancellations. All payments to TOLRA are final and non-refundable.
Where payment is overdue for 7 calendar days TOLRA may suspend the Service without notice. Suspended Services may only be reinstated once the account balance has been paid in full by the Customer. Should payment not be made within a period of 14 calendar days from the original invoice due date the Service will be terminated and neither it nor it's data may be recoverable.
Where data from a terminated account is still present within the backup system operated by TOLRA the Customer may request the last available backup be made available to them in a form determined by TOLRA for an administrative fee of £35 + VAT. In such a case the Customer agrees to pay the administrative fee before the data is made available.
If unsure about your content then please contact us before placing it on our servers. TOLRA reserves the right to determine what constitutes acceptable use.
Using TOLRA servers in anyway that adversely affects other TOLRA Customers is strictly prohibited and will result in account termination. This includes but is not limited to:
Server resources are defined as data bandwidth, disk space, memory and processor utilization. TOLRA maintains a high ratio of resources to customers to allow for the efficient functioning of hosted websites. On rare occasions TOLRA may find a customer to be using server resources to such an extent that server performance and resources for other customers may be adversely affected.
TOLRA reserves the right to suspend and/or terminate any customer's account for any reason, including but not limited to:
This policy is intended to prevent the misuse of our servers and to protect the integrity of our services.
Accounts may be terminated that include content or which have links to content that:
Violates any law, statute, ordinance or regulation governing the Customer's business or activities, including without limitation the laws and regulations governing export control, unfair competition, false advertising, consumer protection, issuance or sale of securities, trade in firearms, privacy, data transfer and telecommunications.
Adult Websites, Adult Picture Galleries, Adult File Sharing Services are NOT permitted.
TOLRA has zero tolerance for the sending of SPAM or Unsolicited Commercial Email (UCE). TOLRA Customers cannot send UCE and cannot host sites or information advertised in UCE.
Violating our UCE or SPAM policy will result in penalties. Upon detection or notification of a violation of our UCE policy, TOLRA will initiate an immediate investigation. During this time, outgoing mail may be suspended to prevent further violations. If a client is found to be in violation of our UCE policy, TOLRA will impose penalties and/or, at its discretion, restrict or terminate the offending account and the Customer's access. Repeated or serious violations may result in the immediate termination of the account. SPAM is a very serious matter. PLEASE DO NOT SPAM.
A Customer receiving SPAM agrees NOT to reply to the SPAM message, but either: a) Ignore the SPAM message or b) pass the email address of the sender to TOLRA where at our discretion the sender may be blocked from delivery to our servers.
TOLRA utilises various DNS Blocking Lists to filter all mail arriving at its mail servers. Any mail, whether legitimate or spam, arriving from a server or computer on one of these block lists will NOT be accepted by our mail servers.
The blocking lists currently being used include: www.spamhaus.org and www.spamcop.net. The selection of list may change without notification at anytime.
Forwarding of emails to external services such as AOL, Yahoo and other ISPs is not permitted. Instead the Customer must pick up their emails directly from our mail servers via POP3, IMAP or web mail.
The rational behind this is that by forwarding email to another service provider it is possible to accidentally forward SPAM, these external services can then block the server forwarding the SPAM. Once a server is blocked then no emails, including legitimate communications with a customer will be accepted by the external service provider.
Therefore to provide the best possible level of service to all clients and avoid the possibility of a server being black listed, forwarding to these ISPs is not permitted.
Where mailing lists are run on our servers, subscribers must sign up via a Closed Loop Opt-In as defined at http://www.spamhaus.org/mailinglists.html, and confirmation information saved.
One suitable script for this is available at http://www.listmessenger.com/
The hosting services provided by TOLRA are designed for general web hosting generally with multiple clients hosted on each server.
Although every effort has been made to ensure the security of our servers TOLRA accepts no responsibility should Credit Card or any other sensitive data be stolen from our servers.
It is the sole responsibility of the Customer to ensure that security of stored data is adequate for their needs and storage of said data complies fully with the rules of any controlling bodies. If in doubt please contact us.
TOLRA reserves the right to instantly terminate any account and destroy all data including all backups where the Customer is found to be storing the CCV Number (Credit Card Verification or Card Code Verification Number) on our servers, Customers found to be storing Credit Card data without encryption are also subject to instant account termination and destruction of all data including backups.
The customer is solely responsible for the content stored on and served by the hosting services, TOLRA takes no responsibility for the content.
TOLRA does not allow the use of catch all email accounts as this out dated practice causes unnecessary load on our spam filtering service as well as flooding of Customer accounts with spam. To use an email address the Customer must login to the control panel and create required mailboxes. If catch all mailboxes are found they will be removed without notice and the account may be disabled.
The Customer agrees that it may be necessary for TOLRA to temporarily suspend Services for technical reasons or to maintain the network, the equipment or any other facilities, the timing of which will be as determined by TOLRA.
TOLRA may interrupt the Services at any time for any duration of time, without penalty or liability for any claim by the Customer, where necessary to prevent improper or unlawful use of TOLRA Services or network.
Reselling of our hosting services is not permitted. Taking payment for hosting 3rd party websites on our servers constitutes reselling.
Web developers and designers are permitted to signup for accounts on behalf of their clients, provided that each account is dedicated to a single client.
Reseller accounts where available are exempt from this restriction.
Any software licences are for use only with web hosting supplied by TOLRA and unless specified otherwise by TORLA will be invalidated on termination of the reseller account. The Customer agrees to stop using such software with the termination of their reseller account.
We make every effort to ensure the reliability of this process. However, because of technical issues regarding backups on live servers and the possibility of data corruption on backup and restore, TOLRA cannot guarantee any data can be fully restored. The Customer will hold TOLRA without penalty or liability for any claim resulting from a failed backup and/or restore procedure.
After account termination, for any reason, backups of the data from the terminated account may be retained for the remainder of the backup rotation cycle, however TOLRA does not guarantee the retention of the data.
Each hosting plan is provided with a maximum monthly allowance of data transfer (bandwidth). In the event the Customer exceeds the bandwidth allowance of the hosting plan:
If the Customer repeatedly exceeds the bandwidth allocation of the hosting plan TOLRA may move the Customer to a more appropriate plan at additional cost to the Customer.
Should the Customer not pay the additional fees associated with the new hosting plan or additional bandwidth, TOLRA reserves the right to terminate the Customers account.
Bandwidth is calculated as the combined total of incoming data plus outgoing data.
Each hosting plan is provided a fixed amount of storage (disk space) this storage space is used by web documents you upload, MySQL databases if applicable, email and any other data stored in your account.
Due to the limitations in some commercial control panel software the total disk usage displayed may not include that of the MySQL databases however an automatic email notification will be sent as you approach your storage limit.
If Customer breaches any of its obligations under this agreement or the Acceptable Use Policy (AUP) then TOLRA may terminate this agreement at any time and without prior notice.
Customer acknowledges and agrees neither TOLRA nor any of its members, shareholders, directors, officers, employees or representatives will be liable for any special, indirect, consequential, punitive or exemplary damages, or damages (including but not limited to damages for loss of profits or savings, loss of data, or loss of use) in connection with this agreement. If, despite the foregoing limitations, TOLRA or any of its shareholders, directors, officers, employees or representatives should become liable to Customer or any other person in connection with this agreement for ANY REASON, then the maximum aggregate liability of TOLRA, its members, shareholders, directors, officers, employees and representatives for all such things and to all such parties will be limited to the lesser of the actual amount of loss or damage suffered by the claimant or the amount payable by Customer to TOLRA for one month of service under this agreement.
Customer will indemnify and save harmless TOLRA and its members, shareholders, directors, officers, employees, agents, contractors, and representatives from and against all damages, losses, costs and expenses (including actual legal fees and costs), fines and liabilities incurred by or awarded, asserted or claimed against TOLRA or any of its members, shareholders, directors, officers, employees and representatives in connection with Customer's negligence, activities or omissions, or breaches of its obligations under this agreement, including claims brought by a person using or relying upon any advice given or publication produced and distributed by Customer.
Customer acknowledges that it accepts all risk of any unauthorised or illegal use of the TOLRA network or any inter-connected network by third parties. TOLRA provides no warranties, makes no representations, and accepts no liability for the unauthorised or illegal access or interference with the Customer's server/network unless such access or interference is caused by the intentional unlawful acts of TOLRA, its agents or employees.
The customer acknowledges that it accepts all risk of any unauthorised or illegal use of photographs, infringements of copyright, patents, trademarks, trade secrets, or other intellectual property rights of material given to TOLRA in order that TOLRA may design and build the customers website.
By supplying materials to TOLRA you have expressly given TOLRA Micro Systems Limited the right to use and store those materials in conjunction with the design and building of your website.
The customer accepts all risk of loss or damage to any materials sent to TOLRA in order that TOLRA may design and build the customers website, although TOLRA will endeavour to return all materials in good condition TOLRA cannot guarantee the safe return of any such materials.
The Customer acknowledges that TOLRA is providing Services to the Customer on a non-exclusive basis and that TOLRA may provide Services of the same or similar nature as the Service to any other party.
If TOLRA provides a platform to allow online transactions, then while every effort is made to ensure that the shop conforms to any valid laws, it is the responsibility of the Customer to ensure that all legal and contractual requirements are met.
TOLRA does not accept any commercial responsibility for your shop, i.e.
Whilst every effort will be made to meet your requirements TOLRA shall not be liable for any breach of obligation resulting from causes beyond our reasonable control; including, but not limited to, fires, strikes (of its own or other employees) insurrection or riots, embargoes, wars, compliance with laws or regulations, delays in transportation, inability to obtain supplies, acts of God, acts of civil or military authority (an 'Event of Force Majeure').
This Agreement is governed by and construed in accordance with English law, and the parties hereto agree to submit to the non-exclusive jurisdiction of the English courts.
If any provision of this agreement shall be found by any court or administrative body of competent jurisdiction to be unlawful, invalid or unenforceable in whole or in part then the illegality, invalidity or unenforceability of such provision shall not affect the other provisions of this agreement and all provisions not affected by such invalidity or unenforceability shall remain in force and effect. The parties hereby agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the economic legal and commercial objective of the invalid or unenforceable provision.
From time to time TOLRA may send communications via email, or other contact method, that are related to your account e.g. server maintenance notifications or new services, the Customer agrees to accept such communications.
We reserve the right to make changes to these terms and conditions at any time. Please check back from time to time to ensure that you are aware of these changes.
Any questions relating to these terms and conditions may be sent through our contact page.