No Maintenance = Vulnerable Website
Keep your Investment Protected


Website Maintenance

After taking delivery of your web site you may want to think about how you are going to keep it up to date.

Most websites use website software, and like software on your PC (i.e Windows, Office, etc) it's needs to be kept up-to-date. Even if your website is using static pages & not website software, it can still be defaced. As in our offline society, if you don't keep things maintained & running properly they can run down, look dated & become potentially dangerous. Protect your website from hackers & other net nasties by keeping your software updated. This not only protects your investment, but also protects visitors to your website too & your online reputation. It's worth the little extra to know that your website is performing optimally & securely.


Which Option best suits you?

Prepay Maintenance: is offered on a sliding scale the more minutes you buy the more you save! Once paid your maintenance minutes can be used at any time within 12 months from the invoice date. Maintenance is charged in 15 minute intervals on prepay plans.

Pay by the Hour: edits are charged at our hourly rate of £50 per hour in one hour increments (1).

What does web maintenance cover?

  • Troubleshooting - finding and fixing bugs & errors
  • Website Software Updates - protecting your website & your visitors from net nasties
  • Website Inspection - making sure everything works on website post software update
  • Web Grafitti & Hacks - restoring your website when tagged or hacked by vandals
  • Restoring Database - data retrieval from backups
  • Maintaining Interaction - ensuring forms, etc. continue to operate effectively
  • Email - adding/removing/modifying users and/or email accounts
  • Website Inspection - making sure everything works on website post software update

 

OUR PREPAID WEBSITE MAINTENANCE PLANS

BRONZE

£210 GBPper year

$380 AUDper year

  • 30 mins per mnth
  • Unlimited Website Software Upgrades
  • N/A
  • N/A
  • 2 Backup Restores
  • 12hr/5day Support
  • HelpDesk

SILVER

£840 GBPper year

$1530 AUDper year

  • 2 hrs per mnth
  • Unlimited Website Software Upgrades
  • N/A
  • 5 Email Setup
  • 5 Backup Restores
  • 24/7 Support
  • HelpDesk

GOLD

£1440 GBPper year

$2620 AUDper year

  • 4 hrs per mnth
  • Unlimited Website Software Upgrades
  • 10 Plugins & Add-Ons Updates
  • 10 Email Setup
  • 10 Backup Restores
  • 24/7 Support
  • HelpDesk

PLATINUM

£2880 GBPper year

$5245 AUDper year

  • 8 hrs per mnth
  • Unlimited Website Software Upgrades
  • 20 Plugins & Add-Ons Updates
  • 20 Email Setup
  • 20 Backup Restores
  • 24/7 Support
  • HelpDesk / Phone Support

One backup restoration per month included with our web hosting plans, then a fee of £10 ($20 AUD) per restore is charged. If you have backup restorations included in your maintenance plan, they are above what is allotted by hosting with us.

Restoration of backups done on external servers are charged at an hourly rate of £130 ($250 AUD) p/h during business hours (1).

Response Time

9am-5pm Mon-Fri : 24 hours
9am-5pm Sat-Sun : 48 hours

Time Allocation

Unused minutes do not roll over to the following year. Additional minutes can be brought at anytime should you run out.

(1)  Add 25% for after hours. Add 50% for Sundays, Christmas and Easter public holidays